Airtel 4G

what is 4g or lte?

lte stands for ‘long term evolution’ – it is a radio access technology to deliver very high speeds. 4g is a standard in mobile network technology and stands for ‘fourth generation’ - the latest after 2g and 3g which gives you a faster and rich internet experience. with 4g lte hi-speeds, you can notice a visible difference while downloading files, doing video-chat, playing multiplayer games or while viewing hd videos online.

what is the difference between gprs, edge, 3g and 4g?

a) gprs: it refers to a service on the 2g network that provides basic data up to 56 kbps (similar to dial-up speeds).
b) edge: it is a 2.5 g technology. an enhancement of the 2g technology which provides higher data transfer rates compared to gprs (the default on 2g).the speeds can go up to 144 kbps.
c) 3g: 3g technology provides faster / higher data transfer rates as compared to the 2g network (edge & gprs).this technology theoretically can offer speeds between 1-21 mbps.
d) 4g: this technology rides on lte platform and is the latest in the world of mobile data transfer. it is the next generation of mobile communication. currently it is the most advanced technology available. theoretical data downlink speeds range between 2-100 mbps.

how is 4g better than 3g?

being the latest platform of mobile communications 4g can enable real mobile (wireless) broadband experience. 4g provides faster speeds than 3g making it suitable for all type of high speed applications and services.

what all can i do with airtel 4g?

airtel 4g can be used at home or your office for :

a) wireless internet access.
b) access rich content and multimedia applications such as movies, hd videos, e-learning, hd content and more.
c) multiple downloads of heavy files, high definition multimedia content at the same time will be possible.
d) higher uplink and downlink speeds.
e) seamless online streaming – zero buffering.
f) high definition online gaming.
g) access business applications that require higher speeds and last mile connectivity.
h) face-2-face video chat seamlessly.

what kind of speed can i expect in 4g?

4g is going to bring fastest wireless internet access in india. however, being a wireless technology-bandwidth is a shared resource, hence the delivered speeds depends on many network conditions like the number of simultaneous users.

will i be able to play online games on airtel 4g?

yes, airtel 4g provides a high speed broadband internet access; you can even play hd games on the internet. we have games on demand service which provides unlimited access to amazing games

will i be able to make/receive voice calls or send/receive sms on airtel 4g?

yes, you would be able to make calls and send/receive sms. as soon as you initiate/receive call there will be automatic network fall-back from 4g to 3g/2g to take the voice calls, once you are done with the call you will automatically latch on to 4g network.

can i do a video call on airtel 4g?

yes, video call based on ip platform such as skype, google hangouts etc. can be used.

what is the difference between wired broadband and wireless broadband?

wired or fixed broadband is a fixed place service requiring wired line connectivity up to the computer. on the contrary, wireless broadband is a wireless service which enables you to access internet anywhere, in the house or while on the move.

Plans, billing and coverage

how do i recharge my airtel 4g prepaid number?

you can recharge your 4g data from a retailer or a nearby airtel outlet. all 3g recharges are now 4g/3g recharges.

when my smartphone gets 4g enabled, which 4g data plans will be available on my smartphone?

existing as well as new customers can choose to take the following 3g replica 4g plans:

plan (rs.)	benefit (gb)	bill cap (rs.)
250	1	1000
450	2	1500
650	3	unlimited
750	4	unlimited
850	5	unlimited
950	6	unlimited
1250	8	unlimited
1500	10	5000

vbc charging of 3p/10 kb after free quota on bill cap plans speed drops to 80 kbps after the free data quota.
new customers can take the replica of myplan at same tariffs as 3g. the above plans will work as boosters in myplan. if you are already on a 3g plan, you will starting getting 4g on the same plan once you upgrade to a 4g ready sim.

is airtel 4g in my city?

airtel is the 1st and only service provider to launch 4g in india and you will be happy to know that airtel 4g is launched in kolkata, bengaluru, pune & chandigarh.

will i be able to use airtel 4g on roaming will there be roaming charges?

you will be able to use 4g on roaming only in areas which have 4g network (kolkata, bengaluru, pune & chandigarh). there will not be any extra roaming charges on your 4g data usage. in the absence of 4g network.

Billing & usage

i already have an existing postpaid prepaid number will i get a separate bill for my 4g number?

we can link your 4g number to your existing airtel phone number so that you get a single airtel bill for both these numbers.

is 4g on smartphone also available on prepaid?

yes, 4g is also available on prepaid on iphone 5s/5c. all existing 3g recharges are enabled with 4g. so if you switch to a 4g ready sim and do your next recharge, you will start getting 4g on your smartphone. you need to have a 4g sim before doing your next recharge to get 4g provisioned on your number.

how do i check my usage?

a. when your dongle is connected to your laptop, on the connection manager, click on the ‘check usage’ option available on the top left (below the menu bar).
b. the window which appears will give you a graphical representation of your usage.
c. you can also view your available balance here.

do i need a new or separate sim or number for airtel 4g?

if you are an airtel customer, you need a 4g sim (usim) to use airtel 4g. to check whether you already have a usim or not, and to request for a usim, visit www.airtel.in/4g. alternatively, you may visit the nearest airtel store.














What is USim?

a. usim stands for universal subscriber identification module, it is different than your current sim since it is a 128 kb sim.
b. a universal subscriber identity module or universal subscriber identification module (usim) is an integrated circuit that securely stores the international mobile subscriber identity (imsi) and the related key used to identify and authenticate subscribers on mobile telephony devices.






what is the difference between normal sim & usim?

a. normal sim supports 2g & 3g network, but usim supports 2g, 3g, 4g networks as well as java applications.
b. memory of normal sim is 64 kb whereas memory of usim is 128 kb.
how can i use airtel 4g what do i need to use airtel 4g?

a. you will require a 4g lte enabled device and a usim.
b. airtel has developed an ecosystem of partners who have come up with multiple devices to suit your requirements.
1. airtel 4g lte usb dongles 2. airtel 4g lte indoor cpe ( icpe)

can i shift to 4g directly from my existing 2g connection?

can i shift to 4g directly from my existing 2g connection?

yes, you can. for doing the same you will need to switch to a 4g ready sim and also get any of the 4g/3g data plans activated on your airtel connection. having done these two things, you will be able to experience superfast 4g internet on your 4g enabled iphone 5s/5c.

will 4g eat up my data faster and i will get huge bills?

4g tariffs are exactly similar to 3g tariffs, hence your bill will depend on your usage only. 4g speeds are faster and hence the more data you browse, the more data you consume out of your respective plan. it is suggested to use the plan option according to your monthly data requirement on your smartphone. if you do consume your data quota, you'll have options to upgrade your tariff plan, and you also have the option to buy smartbytes/top-ups to continue on hi-speed 4g internet experience.

how can i activate airtel 4g?

a. you can visit our arc / airtel store for an exclusive experience of airtel 4g services and leave your contact details. our sales executives will visit you at your home or office for a sales consultation and product demonstration before collecting the order.
b. alternately, you can leave your contact details on our website or at our customer care 18001030405. we will get back to you soon.
c. you will get a new airtel 4g number.
d. we would require your address & id proof along with photograph & an alternate mobile number. the later will allow us to communicate through sms.

how do i know that i am on airtel 4g network or that airtel 4g is active on my number?

when you have connected your dongle to the laptop; on the connection manager screen you will find "lte" written beside the signal bar on the bottom left corner of the window. this means you are on 4g.

what is the difference between a single and multi-mode dongle?
a. subject to the availability of the services in the city
1. a single-mode device will support airtel 4g lte data network only.
2. a multi-mode device will support 2g / 3g / 4g network.
b. please note that voice and sms is not supported on 4g. in 3g & 2g your sms and ussd along with data services will work.


are you giving any warranty on the dongles?

the dongles will come with a 1 year manufacturer's warranty.

i have forgotten my dongle number where do i get it from?

when connected to the internet through airtel 4g dongle, click on the ‘check usage’ option on your connection manager.

where are your dongle service centres?

there are service centres in 4g cities which will provide hardware support.

If you have a 4G SIM, 4G contract, and your phone supports your carrier's 4G bands but you still can't get a 4G/LTE connection, you made need to enable LTE mode on your modem. Here's how to do it.

1 - Check your current settings. This is important to retain 3G data when moving out of 4G range. You can find this under Settings > Tethering & Networks > Mobile Network > Network Mode



If you don't see LTE listed there, then proceed to step 2. If it's there, select it. Failing that then you have a different problem.

2 - go to your dialer and paste *#*#4636#*#*
Alternatively, you can use the 4G LTE Switch app to skip to step 4.

3 - a menu will open automatically. Click on Phone Info and scroll down to where it says Pick Prefered Network Type.

4 - Press the drop down box and select the option that adds LTE along with your old options.

E.g. for me before it said GSM/WCDMA, so now I pick LTE/GSM/WCDMA to turn on 4G



5 - your network will reconnect and you should now see a 4G icon appear in the top bar.



Note - Rebooting your phone or navigating back to Settings > Tethering & Networks > Mobile Network will reset your connection to default, meaning that you will lose 4G and have to start again!

I have no idea why this is an issue, it's ridiculous. By there you go, hope that solves your problem.













With 5.0 I've found that 4G now appears correctly in the "preferred network mode" under Settings > Tethering & Networks > Mobile Network > Network Mode.



However, if that option is not there for you, you could try this method: (but do so at your own risk!)

go to your dialler and type 3845#*855# to get to the hidden menu. (other LG G3 models can replace the 855 part with their model number)

click "LTE-Only"
click "Modem Settings"
click "RAT Selection" (Radio Access Technology Selection)

pick "GSM/WCDMA/LTE auto"

You should see a little box that says "Success" and LTE should be working. You could also try forcing "LTE-Only" to see if you can pick up a 4G/LTE connection.

I hope that helps.

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